We are a small, fully remote team, and every message is read by a real person.
Customer support
- Contact form: send us a message — the fastest way to reach us.
- Email: [email protected]
- Response time: usually within one business day (Monday to Friday). Messages sent over the weekend are answered on Monday.
Please include your order number or the email you used at checkout, and the name of the product if your question is about a specific design.
Before you write
- Download questions: see How to download.
- Membership, trials and cancellation: see the Membership FAQ or manage it in your account.
- Using designs for your business: see our license.
Copyright, privacy and legal requests
Copyright notices, data-protection requests and other legal correspondence can be sent to [email protected] with the subject line "Legal". We do not accept returns or cancellation requests by post — everything we sell is digital and memberships can be cancelled online at any time.
Last updated September 27, 2026