Refund policy

Our products are digital files that are delivered instantly, so they cannot be "returned" like a physical item. We still want every customer to be happy, and we will always make it right when something goes wrong.

Single purchases

Purchases of individual designs (such as exclusive collections) are final once the files have been downloaded. We will gladly refund or fix your order when:

• a file is damaged, incomplete or does not match its description, and we cannot fix it for you;
• you were charged twice for the same design;
• you have not downloaded your purchase yet and ask within 14 days.

All Access memberships & free trials

• You can cancel at any time from Account → Membership. Cancelling stops all future payments; a paid membership keeps its access until the end of the period you have paid for.
• Cancel before your free trial ends and you will not be charged at all. Cancelling during the trial ends your access immediately.
• Membership payments are not refunded for periods that have already started, except where required by law.
• Forgot to cancel? If your membership renewed within the last 48 hours and you have not downloaded anything since the renewal, contact us and we will refund that renewal as a one-time courtesy.

Customers in the EU and UK

When you buy digital content or start a membership, you ask us to give you immediate access and you acknowledge that you lose the 14-day right of withdrawal once the download has begun. This does not affect your statutory rights if a product is faulty.

How to request help

Send us a message through the contact form or at [email protected] with your order number (or the email used at checkout) and a short description of the problem. We reply within one to two business days. Approved refunds go back to the original payment method and usually appear within 5–10 business days.